We also offer remote desktop technical support - maybe that will solve an immediate problem?
TCEG works closely with qualified clients to develop robust system administration procedures to minimize downtime, emergency response times, and costs. TCEG provides several key advantages over maintaining in-house staff:
- risk management - With in-house staff the risk is born entirely by you, whereas by outsourcing to TCEG, we manage some of the risk.
- our staff are exposed to a wider variety of situations - Often problems such as viruses or trojans will appear in one place, and later, after they have been dealt with there, they appear somewhere else. By serving multiple clients, we can use our experience from the first occurrence to speed up service for subsequent occurrences of problems.
- lower monthly costs - TCEG does not cost as much as full-time staff.
- predictability - Computer problems happen randomly, but this does not mean that costs have to be random. TCEG provides fixed-cost monthly plans which help ensure that both the network and the business can operate smoothly.
Nobody understands system administration and computer support better than TCEG, which provides not only System Administration Services, but also Data Recovery, Disaster Planning, Programming, and more.
TCEG provides technical support to clients across Canada and the United States using its unique remote technical support capabilities.